Short for electronic government is digital interactions between a government and citizens, government and businesses/Commerce, government and employees, and also between government and governments/agencies.
The use of computer technology to provide faster, more convenient, and better delivery of government services to customers by reducing paper processes and the need to go to government offices for the service. Customers in e-Government can include citizens, businesses, and other governments. Typically, these services are available over the Internet on a government agency’s website or a government portal, like NY.GOV ID.
The term "e-government" focuses on the use of new information and communication technologies (ICTs) by governments as applied to the full range of government functions. In particular, the networking potential offered by the Internet and related technologies has the potential to transform the structures and operation of government.
The use of information technology, especially the Internet, to improve government services for and interactions with citizens (G2C), business and industry (G2B), and different divisions of government (G2G) by simplifying processes and by integrating and eliminating redundant systems.
E-government is analogous to e-commerce. In principle, it goes beyond providing a web interface to manual processes by ensuring that back-office operations are reengineered to improve efficiency and reduce costs. Improved services to citizens include the ability to interact with agencies outside normal office hours and away from physical offices, increased access to information through improved search facilities and online documents, and new means of citizen participation in the democratic process. While services to citizens are typically provided through the web, services to business and other government agencies are often part of an automated process performed by computers without manual intervention. For example, a procurement process may be fully automated, working within established business rules.