Abandoned Call
2 definitions

A call is considered abandoned if the caller is connected to the system but hangs up before being connected with an agent or informational announcement. Also known as a lost call.

FK Reading Ease
51.9

FK Grade Level
High School
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  • A call placed to 9-1-1 in which the caller disconnects before the call can be answered by the Public Safety Answering Point (PSAP) attendant. 

    FK Reading Ease
    83.5

    FK Grade Level
    Elementary School
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